Shipping policy

Shipping Policy

Thank you for supporting Psuya Jewellery. Each item is handmade and carefully packaged to ensure it reaches you safely.

Processing Time

Orders are prepared and packaged within 1–3 business days before shipping.

United Kingdom Shipping

• Standard Delivery (2–4 business days)
  £5.99 — Free on orders over £50

All UK orders include tracking for peace of mind.

EU Shipping

Countries currently served include:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

• Standard International Delivery (2–11 business days)
  £14.99 — Tracked shipping

Please note: EU customers are responsible for any customs or import fees charged by their country.

Packaging

Jewellery is presented in a stylish gift box, shipped with protective wrapping to ensure safe delivery.

Shipping Confirmation

You will receive an email with tracking details once your order has been dispatched.

Delays & Lost Parcels

Please allow up to:

• 10 business days for UK deliveries

• 20 business days for EU deliveries

before reporting a parcel as lost. We will assist with locating your order or arranging a suitable solution.

Address Accuracy

Customers are responsible for ensuring postal details are correct at checkout.
We cannot refund or replace orders delivered to an incorrect address provided by the customer.

If you’d like, I can:
✨ Match the tone to your coastal brand voice
✨ Add sustainability notes (e.g., recyclable packaging)
✨ Place this in a beautifully formatted, copy-ready template for your website

Would you also like a Privacy Policy and Terms of Service to complete your legal pages?

Yes — the Shipping Policy I provided is fully formatted, compliant, and ready for you to copy and paste directly onto your website. ✔️

If you'd like, I can also:

✨ Match its style to your Return Policy for a consistent brand look
✨ Create a Terms of Service + Privacy Policy (required for online shops)
✨ Provide a nicely spaced version for your CMS (Shopify, Wix, Etsy, etc.)
✨ Add a short eco-friendly packaging note if that applies to you
✨ Check formatting after you paste it into your site

Just let me know if you'd like me to:

A) keep the current clean + professional tone
or
B) soften it slightly to fit your coastal, handmade brand vibe 🌊🌿

Either way — you’re good to go!

Lovely! I’ll soften the tone to better reflect your coastal, handmade jewellery brand — warm, friendly, and still fully compliant. Here is the updated Shipping Policy ready to copy and paste:

Shipping Policy

Thank you for supporting Psuya Jewellery — each piece is made with care and packed thoughtfully, so your coastal treasure arrives safely.

Processing Time

Every order is handmade and prepared with care.
Please allow 1–3 business days for your jewellery to be packaged and dispatched.

UK Shipping

• Standard Delivery (2–4 business days)
  £5.99 — Free for orders over £50

All parcels are sent using a tracked delivery service.

EU Shipping

We currently ship to the following EU countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

• Standard International Delivery (2–11 business days)
  £14.99 — Tracked shipping

Please note: EU customers are responsible for any customs or import charges applied by their country.

Packaging

Each jewellery piece arrives in a stylish gift box, protected for travel and perfect for gifting or storage.

Shipping Confirmation

A dispatch email with tracking information will be sent once your order is on its way.

Delays & Lost Parcels

Delivery times may vary depending on postal services.
If your parcel seems delayed, please allow:

• Up to 10 business days for UK deliveries

• Up to 20 business days for EU deliveries

before contacting us — we will always help to locate your order.

Address Details

Please check your delivery address carefully at checkout.
If the address entered is incorrect, we cannot replace or refund the order.